Debt Settlement

Responding to Clients via Textify and Blue Rock; Sending Review Text. It is a Customer Support service.
Textify – We receive requests from clients via the CHAT tool, Textify. Need to reply to clients as per the request.
BR – We receive requests from clients via the CHAT tool BlueRock. Need to reply to clients as per the request.
Below are examples of the request we receive from clients:
Clients send in documents to get them uploaded to their accounts. Either those are the recent statements or any other documents
Clients can request to add any new Credit Card/Loan account to add in their program to get them settled
Clients can request to modify the payment dates or amounts
Clients may request general information about their settlement program

Sending GRAD PACKAGES to Clients – These are the settlement agreement related documents that we need to share with the client when the payment is all paid
CXL – Cancellation of Account
GRADs – Graduate the account (Audit of the account)
NSF – Non Sufficient Fund
Postings – Posting of Payment Data

Processing Payments to Creditors via Phone Pay, Mail Pay, Direct Pay, Email Pay, and Online Pay
We receive tasks to set up the payments for the accounts we have received the Settlement Letters from the Creditors
Every Creditor has a different payment mode to accept payments
As per the Creditor, we choose the Payment methods, ie. Phone Pay, Mail Pay, Direct Pay, Email Pay, and Online Pay
After checking all the details in the letter and the available balance in the client’s bank account, we need to process the payments:
Phone Pay – In this, we need to set up the payment and add a task to the PC Payment department so that they can call the
creditor and verify the payments
Email Pay – In this, we need to email the payment setup to the creditor directly to get the payments verified
Direct Pay – In this, we can directly set up the ACH withdrawals from the client’s bank accounts to the creditors
Mail Pay – In this, we need to set up the payment and choose the Manual Check to get them mailed to Creditors
Online Pay – In this, we directly set up the payment and can pay online on the creditor’s website